Shakepay

Status

All Systems Operational
General Operational
90 days ago
100.0 % uptime
Today
Website Operational
90 days ago
100.0 % uptime
Today
Mobile apps Operational
90 days ago
100.0 % uptime
Today
Authentication Operational
90 days ago
100.0 % uptime
Today
Buy and sell Operational
90 days ago
100.0 % uptime
Today
Funding Operational
90 days ago
100.0 % uptime
Today
Interac e-Transfer funding Operational
90 days ago
100.0 % uptime
Today
Bitcoin funding Operational
90 days ago
100.0 % uptime
Today
Ethereum funding Operational
90 days ago
100.0 % uptime
Today
Wire transfer funding Operational
90 days ago
100.0 % uptime
Today
Cashouts Operational
90 days ago
100.0 % uptime
Today
Interac e-Transfer cashouts Operational
90 days ago
100.0 % uptime
Today
Bitcoin cashouts Operational
90 days ago
100.0 % uptime
Today
Ethereum cashouts Operational
90 days ago
100.0 % uptime
Today
Wire transfer cashouts Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Database maintenance Sep 25, 2022 03:00-04:00 EDT
This Sunday, Sept. 25th, we will be performing database maintenance.

All services will be unavailable for this entire hour. There is potential for this to last longer than the one hour estimate but no longer than 4 hours total.

We will keep this status page current with live updates.

Once completed, the backlog of pending transfers that take place during the maintenance will be processed normally

Posted on Sep 19, 2022 - 15:50 EDT
Past Incidents
Sep 24, 2022

No incidents reported today.

Sep 23, 2022

No incidents reported.

Sep 22, 2022

No incidents reported.

Sep 21, 2022

No incidents reported.

Sep 20, 2022

No incidents reported.

Sep 19, 2022

No incidents reported.

Sep 18, 2022

No incidents reported.

Sep 17, 2022

No incidents reported.

Sep 16, 2022

No incidents reported.

Sep 15, 2022
Resolved - This incident has been resolved.
Sep 15, 17:14 EDT
Monitoring - We're currently processing incoming ETH transactions and catching up with the network post-merge. Thank you for your patience.
Sep 15, 10:27 EDT
Resolved - This incident has been resolved.
Sep 15, 10:26 EDT
Update - The merge has been completed.

Cashouts are fully available once again. Cashins might be delayed for the next few hours, but we are monitoring and addressing the situation.

Sep 15, 04:20 EDT
Update - ETH Cashins and Cashouts have been suspended - The ability to send and receive ETH will be restored when the merge has been completed.
Sep 14, 17:06 EDT
Update - Here are the latest news regarding the Ethereum merge

• ⏸ We'll be suspending the ability to send / receive ETH at 5 pm EST until the merge is complete.
• ⛔️ DO NOT send ETH to your Shakepay account during this time. Doing so could result in the loss of your funds.
• 👍 You will still be able to buy and sell ETH during this time and no other app functions will be affected.

We'll be providing more updates as they become available to us.

Sep 14, 15:10 EDT
Monitoring - You may have heard news about Ethereum 2.0 or “the merge” recently. It’s a big moment for Ethereum, and if you own ETH, there are some things you’ll need to know.

We’ll be suspending the ability to send or withdraw ETH from your Shakepay account a few hours before the merge begins and until it is completed.

It’s expected to take place between Sept. 10th - 20th. As of now, it looks like Sept. 13th or 14th is most likely, but timing will ultimately depend on the hashrate.

How this affects you:
• 😴 If you hold an ETH balance on Shakepay and have no plans to move it, no action is required
• 🗓️ If you’re planning on sending ETH to your Shakepay wallet, please do so well in advance of the merge
• 🙅‍♀️ Do not send ETH to your Shakepay wallet on the day of the merge until the merge has been completed
• 😵 Sending your ETH during the merge could result in loss of your funds
• 👛 YES you can buy and sell ETH during the merge

We’ll keep this status page updated and let you know as soon as possible if anything changes. If you have questions about the merge, you can contact our support team via the in-app support chat.

Sep 9, 12:09 EDT
Sep 14, 2022
Sep 13, 2022

No incidents reported.

Sep 12, 2022

No incidents reported.

Sep 11, 2022
Completed - The scheduled maintenance has been completed.
Sep 11, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 01:31 EDT
Scheduled - Due to scheduled maintenance, e-Transfer cashins and cashouts will be unavailable Sunday, September 11th between 1:30 am - 8:00 am EST. Full functionality will be restored at that point and transfers will be processed then.
Sep 9, 14:32 EDT
Sep 10, 2022

No incidents reported.