Update - A fix is live for Android on the Google Play Store. Please update to the latest app version.
A new version for iOS is on the way.
Thank you for your patience.
Mar 24, 2023 - 09:57 EDT
Identified - An issue, on app version 1.11.10, preventing limit and recurring orders to be created has been identified. A fix has been implemented and a new version of the app will shortly be published on the Apple App Store and Google Play Store.
Thank you for your comprehension
Mar 23, 2023 - 13:53 EDT
General
Operational
90 days ago
100.0
% uptime
Today
Website
Operational
90 days ago
100.0
% uptime
Today
Mobile apps
Operational
90 days ago
100.0
% uptime
Today
Authentication
Operational
90 days ago
100.0
% uptime
Today
Buy and sell
Operational
90 days ago
100.0
% uptime
Today
Funding
Operational
90 days ago
99.99
% uptime
Today
Interac e-Transfer funding
Operational
90 days ago
99.98
% uptime
Today
Bitcoin funding
Operational
90 days ago
100.0
% uptime
Today
Ethereum funding
Operational
90 days ago
100.0
% uptime
Today
Wire transfer funding
Operational
90 days ago
100.0
% uptime
Today
Cashouts
Operational
90 days ago
99.99
% uptime
Today
Interac e-Transfer cashouts
Operational
90 days ago
99.98
% uptime
Today
Bitcoin cashouts
Operational
90 days ago
99.99
% uptime
Today
Ethereum cashouts
Operational
90 days ago
99.99
% uptime
Today
Wire transfer cashouts
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Resolved -
A fix has been implemented and released on both platform - Android and iOS.
Please update to the latest version of the application - 1.11.10
Mar 21, 19:03 EDT
Monitoring -
Shakepay App version 1.11.7 on iOS and Android have an issue when trying to send over $1,000 worth of cryptocurrencies.
Please make sure to update to the latest version (1.11.10) of the app on Android for a fix. A new version of the iOS app is also making it your way very shortly.
Completed -
The scheduled maintenance has been completed.
Mar 19, 05:15 EDT
Verifying -
Verification is currently underway for the maintenance items.
Mar 19, 05:02 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 03:00 EDT
Scheduled -
Sunday, March 19th, we will be performing database maintenance.
All services will be unavailable for this entire hour. There is potential for this to last longer than the one hour estimate but no longer than 3 hours total.
We will keep this status page current with live updates.
Once completed, the backlog of pending transfers that take place during the maintenance will be processed normally.
Mar 6, 11:09 EST