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Shakepay

Status

Issue Setting Limit/Recurring Orders
Update - A fix is live for Android on the Google Play Store. Please update to the latest app version.

A new version for iOS is on the way.

Thank you for your patience.
Mar 24, 2023 - 09:57 EDT
Identified - An issue, on app version 1.11.10, preventing limit and recurring orders to be created has been identified. A fix has been implemented and a new version of the app will shortly be published on the Apple App Store and Google Play Store.

Thank you for your comprehension
Mar 23, 2023 - 13:53 EDT
Uptime over the past 90 days. View historical uptime.
General Operational
90 days ago
100.0 % uptime
Today
Website Operational
90 days ago
100.0 % uptime
Today
Mobile apps Operational
90 days ago
100.0 % uptime
Today
Authentication Operational
90 days ago
100.0 % uptime
Today
Buy and sell Operational
90 days ago
100.0 % uptime
Today
Funding Operational
90 days ago
99.99 % uptime
Today
Interac e-Transfer funding Operational
90 days ago
99.98 % uptime
Today
Bitcoin funding Operational
90 days ago
100.0 % uptime
Today
Ethereum funding Operational
90 days ago
100.0 % uptime
Today
Wire transfer funding Operational
90 days ago
100.0 % uptime
Today
Cashouts Operational
90 days ago
99.99 % uptime
Today
Interac e-Transfer cashouts Operational
90 days ago
99.98 % uptime
Today
Bitcoin cashouts Operational
90 days ago
99.99 % uptime
Today
Ethereum cashouts Operational
90 days ago
99.99 % uptime
Today
Wire transfer cashouts Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Mar 24, 2023

Unresolved incident: Issue Setting Limit/Recurring Orders.

Mar 23, 2023
Mar 22, 2023
ETH Cashouts Delayed
Resolved - This incident has been resolved.
Mar 22, 15:31 EDT
Monitoring - A fix has been implemented and we're processing the backlog of transfers.
Mar 22, 15:23 EDT
Identified - The issue has been identified and a fix is being implemented.
Mar 22, 15:03 EDT
Investigating - We are currently investigating this issue.
Mar 22, 14:52 EDT
Mar 21, 2023
Issue sending crypto using the iOS app
Resolved - A fix has been implemented and released on both platform - Android and iOS.

Please update to the latest version of the application - 1.11.10
Mar 21, 19:03 EDT
Monitoring - Shakepay App version 1.11.7 on iOS and Android have an issue when trying to send over $1,000 worth of cryptocurrencies.

Please make sure to update to the latest version (1.11.10) of the app on Android for a fix. A new version of the iOS app is also making it your way very shortly.

Thank you for your patience
Mar 20, 13:18 EDT
Mar 20, 2023
Mar 19, 2023
Database Maintenance
Completed - The scheduled maintenance has been completed.
Mar 19, 05:15 EDT
Verifying - Verification is currently underway for the maintenance items.
Mar 19, 05:02 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 03:00 EDT
Scheduled - Sunday, March 19th, we will be performing database maintenance.

All services will be unavailable for this entire hour. There is potential for this to last longer than the one hour estimate but no longer than 3 hours total.

We will keep this status page current with live updates.

Once completed, the backlog of pending transfers that take place during the maintenance will be processed normally.
Mar 6, 11:09 EST
Mar 18, 2023

No incidents reported.

Mar 17, 2023

No incidents reported.

Mar 16, 2023

No incidents reported.

Mar 15, 2023
BTC Cashouts Delayed
Resolved - This incident has been resolved.
Mar 15, 10:22 EDT
Monitoring - A fix has been implemented and we're processing the backlog of pending transfers. Thank you for your patience.
Mar 15, 09:41 EDT
Investigating - We are currently investigating this issue.
Mar 15, 09:17 EDT
Mar 14, 2023

No incidents reported.

Mar 13, 2023

No incidents reported.

Mar 12, 2023

No incidents reported.

Mar 11, 2023

No incidents reported.

Mar 10, 2023

No incidents reported.

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