Shakepay

Status

Monitoring - A fix has been implemented and we are monitoring the results.
Apr 20, 19:00 EDT
Identified - The issue has been identified and a fix is being implemented.
Apr 20, 17:37 EDT
General Operational
90 days ago
99.97 % uptime
Today
Website Operational
90 days ago
100.0 % uptime
Today
Mobile apps Operational
90 days ago
100.0 % uptime
Today
Authentication Operational
90 days ago
99.93 % uptime
Today
Buy and sell Operational
90 days ago
99.98 % uptime
Today
Funding Operational
90 days ago
99.77 % uptime
Today
Interac e-Transfer funding Operational
90 days ago
99.16 % uptime
Today
Bitcoin funding Operational
90 days ago
99.94 % uptime
Today
Ethereum funding Operational
90 days ago
99.99 % uptime
Today
Wire transfer funding Operational
90 days ago
100.0 % uptime
Today
Cashouts Operational
90 days ago
99.65 % uptime
Today
Interac e-Transfer cashouts Operational
90 days ago
99.12 % uptime
Today
Bitcoin cashouts Operational
90 days ago
99.9 % uptime
Today
Ethereum cashouts Operational
90 days ago
99.59 % uptime
Today
Wire transfer cashouts Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Apr 20, 2021
Resolved - This incident has been resolved.
Apr 20, 15:29 EDT
Identified - The issue has been identified and a fix is being implemented.
Apr 20, 14:46 EDT
Resolved - This incident has been resolved.
Apr 20, 15:28 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 20, 14:17 EDT
Investigating - We are currently investigating this issue.
Apr 20, 13:47 EDT
Resolved - This incident has been resolved.
Apr 20, 12:38 EDT
Monitoring - Rogers and Fido's networks are currently experiencing a global outage. 2FA SMS are not getting delivered in the meantime.
Apr 19, 12:38 EDT
Identified - The issue has been identified and a fix is being implemented.
Apr 19, 12:33 EDT
Apr 19, 2021
Resolved - This incident has been resolved.
Apr 19, 11:10 EDT
Monitoring - A fix has been implemented and we're monitoring the results - Pending transactions are in the process of being sent out
Apr 19, 01:17 EDT
Investigating - We are currently investigating the issue - Pending transactions will be processed as soon as possible.
Apr 19, 00:14 EDT
Resolved - This incident has been resolved.
Apr 19, 01:45 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 19, 01:16 EDT
Investigating - We are currently investigating this issue.
Apr 19, 00:50 EDT
Apr 18, 2021
Resolved - This incident has been resolved.
Apr 18, 20:21 EDT
Monitoring - CAD Cashins are now fully back online and functional - If you sent funds during the maintenance and are still experiencing delays, please try sending an Interac e-Transfer reminder from your banking institution.
Apr 18, 12:00 EDT
Resolved - This incident has been resolved and all pending transactions have been broadcasted
Apr 18, 11:56 EDT
Monitoring - A fix has been implemented and we're monitoring the results. We're in the process of processing outstanding transactions for BTC and ETH.
Apr 18, 09:54 EDT
Identified - We are aware and are currently implementing a fix - All pending transactions will get broadcasted as soon as possible
Apr 18, 09:35 EDT
Resolved - This incident has been resolved.
Apr 18, 09:34 EDT
Monitoring - A fix has been implemented and we're monitoring the results. Pending transactions are being processed.
Apr 17, 16:27 EDT
Investigating - We are currently investigating this issue. Pending transactions will be broadcasted as soon as possible.
Apr 17, 13:26 EDT
Completed - The scheduled maintenance has been completed.
Apr 18, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 02:01 EDT
Scheduled - Due to scheduled maintenance running on April 18th from 2am-8am EDT, CAD cashins will be delayed. Normal transactions times will resume after the scheduled maintenance.
Apr 14, 13:49 EDT
Completed - The scheduled maintenance has been completed.
Apr 18, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 02:01 EDT
Scheduled - Due to scheduled maintenance running on April 18th from 2am-8am EDT, CAD cashouts will be delayed. Normal transactions times will resume after the scheduled maintenance.
Apr 14, 13:49 EDT
Apr 17, 2021
Resolved - This incident has been resolved.
Apr 17, 00:32 EDT
Update - A fix has been implemented. If you are still having trouble logging in, terminate the app and try again.
Apr 17, 00:14 EDT
Monitoring - A fix has been implemented.
Apr 17, 00:13 EDT
Investigating - We are currently investigating this issue.
Apr 16, 21:53 EDT
Apr 16, 2021
Resolved - This incident has been resolved.
Apr 16, 21:25 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 16, 18:34 EDT
Identified - The issue has been identified and a fix is being implemented.
Apr 16, 18:14 EDT
Resolved - This incident has been resolved.
Apr 16, 15:54 EDT
Monitoring - A fix has been implemented and the issue is resolved. We're monitoring the results. If you are still having issue seeing your balances, please try to log out and log back in.
Apr 16, 14:30 EDT
Identified - We're currently experiencing errors while trying to log in - A fix is being implemented.
Apr 16, 14:08 EDT
Apr 15, 2021
Resolved - This incident has been resolved.
Apr 15, 17:07 EDT
Update - A hot fix for OpenEthereum promising to resolve the issue has been released and is being tested.
We continue to monitor the situation.
Apr 15, 12:28 EDT
Monitoring - An issue introduced by the recent ETH Berlin upgrade (see https://github.com/openethereum/openethereum/issues/353) is preventing OpenEthereum nodes from syncing past block #12244294.
We are currently monitoring the situation and continue to pause ETH funding and cashouts.
Transactions received during this time will be processed after these issues have been resolved.
Apr 15, 08:39 EDT
Completed - The scheduled maintenance has been completed.
Apr 15, 08:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 03:31 EDT
Scheduled - On April 15th from approximately 3:30am-8:30am EDT, the Ethereum protocol will undergo a planned upgrade. During that time, ETH cashouts will be disabled. Normal transaction times will resume after the upgrade.
Apr 14, 18:30 EDT
Completed - The scheduled maintenance has been completed.
Apr 15, 08:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 03:31 EDT
Scheduled - On April 15th from approximately 3:30am-8:30am EDT, the Ethereum protocol will undergo a planned upgrade. During that time, ETH cashins will be delayed. Normal transaction times will resume after the upgrade.
Apr 14, 18:29 EDT
Apr 14, 2021
Resolved - This incident has been resolved and pending ETH transactions have been broadcasted.
Apr 14, 22:44 EDT
Identified - This issue has been identified and a fix is being implemented.
Apr 14, 21:46 EDT
Investigating - We're currently investigating this issue. Pending transactions will get processed as soon as possible.
Apr 14, 21:10 EDT
Apr 13, 2021

No incidents reported.

Apr 12, 2021

No incidents reported.

Apr 11, 2021

No incidents reported.

Apr 10, 2021
Completed - The scheduled maintenance has been completed.
Apr 10, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 19:00 EDT
Scheduled - Due to scheduled maintenance running on April 10th from 7pm-10pm EDT, ETH cashins may be delayed.
Apr 9, 16:25 EDT
Completed - The scheduled maintenance has been completed.
Apr 10, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 19:00 EDT
Scheduled - Due to scheduled maintenance running on April 10th from 7pm-10pm EDT, BTC cashins will be delayed. All cashins sent during this period will process after the scheduled after maintenance is complete.
Apr 9, 16:24 EDT
Resolved - This incident has been resolved and pending transactions have been sent out.
Apr 10, 01:12 EDT
Investigating - We currently seeing delays sending out Interac e-Transfer CAD cashouts - Pending transactions will get sent out as soon as possible
Apr 10, 00:27 EDT
Apr 9, 2021

No incidents reported.

Apr 8, 2021

No incidents reported.

Apr 7, 2021
Resolved - This incident has been resolved - SMS are being delivered as expected.
Apr 7, 14:45 EDT
Monitoring - We've identified the issue, implemented a fix and are currently monitoring the results
Apr 7, 11:38 EDT
Apr 6, 2021

No incidents reported.