Resolved -
This incident has been resolved.
Apr 5, 20:14 EDT
Monitoring -
A fix has been implemented - We're currently reprocessing the backlog of e-Transfers.
Apr 5, 19:45 EDT
Update -
Our service provider is still working on implementing a fix - Thank you for your patience
Apr 5, 18:05 EDT
Update -
Sending e-Transfers to third-party contact is still temporarily unavailable. Thank you for your patience while our service provider is working on a fix.
Apr 5, 15:25 EDT
Identified -
The issue has been identified and a fix is being implemented - Only transfers to third-party recipients are currently affected.
Apr 5, 12:27 EDT
Update -
We are continuing to investigate this issue.
Apr 5, 12:18 EDT
Investigating -
Shakepay is experiencing degraded Interac e-Transfer performance, which may result in delays for some users. Our team is actively investigating and working toward a resolution.
Apr 5, 12:16 EDT