Resolved -
This incident has been resolved.
May 10, 15:59 EDT
Update -
The Shakepay App version 3.17.0 is now available on all devices. Please make sure to update in order to guarantee access to our customer support services.
May 10, 14:01 EDT
Update -
The release of the most recent Android version (3.17.0) is taking longer than expected.
In the meantime, please log in via our website to reach our customer support team if you encounter any issue via the mobile application.
Thank you for your patience
May 9, 17:07 EDT
Monitoring -
A fix has been implemented - Please make sure to update to the latest version of the Shakepay App (3.17.0)
May 9, 11:51 EDT
Identified -
We're currently experiencing an issue that prevents some Android users from accessing the support chat via our mobile app. Our team is actively working on an app update to resolve this.
In the meantime, please log in via our website to reach our customer support team.
Thank you for your understanding and patience.
May 8, 17:02 EDT