CAD Cashouts Delayed

Incident Report for Shakepay

Resolved

This incident has been resolved.

Posted Nov 29, 2021 - 17:59 EST

Update

We are continuing to monitor for any further issues.

Posted Nov 29, 2021 - 17:59 EST

Update

We are continuing to monitor and process the backlog of CAD cashout requests.

Posted Nov 29, 2021 - 15:44 EST

Monitoring

A fix has been implemented and we're currently processing the backlog of CAD cashout requests.

Posted Nov 29, 2021 - 14:24 EST

Update

We are continuing to work on a fix for this issue.

Posted Nov 29, 2021 - 14:16 EST

Identified

The issue has been identified and a fix is being implemented.

Posted Nov 29, 2021 - 13:21 EST

Investigating

We are currently investigating this issue.

Posted Nov 29, 2021 - 12:54 EST

This incident affected: Cashouts (Interac e-Transfer cashouts).

Shakepay