e-Transfer Delayed
Incident
Report for Shakepay
Resolved
This incident is resolved.
Pending transactions have been processed.
Pending transactions have been processed.
Monitoring
Our banking partner has implemented a fix and we are monitoring the results.
Some pending transactions are being processed.
Some pending transactions are being processed.
Identified
We are seeing longer than usual delays for e-Transfer cashins and cashouts, and have identified an intermittent issue with our banking partner.
Pending transactions will be processed once the incident is resolved.
Pending transactions will be processed once the incident is resolved.
Update
We are seeing longer than usual delays for e-Transfer cashins and cashouts, and are investigating the issue.
Pending transactions will be processed once the incident is resolved.
Pending transactions will be processed once the incident is resolved.
Investigating
We are currently investigating this issue.
This incident affected: Funding (Interac e-Transfer funding) and Cashouts (Interac e-Transfer cashouts).