e-Transfer Cash-ins and Transaction Confirmation emails
Incident
Report for Shakepay
Resolved
This incident has been resolved.
Identified
The issue is back and we're working on a fix. Email confirmation emails might be delayed - We're working with our email provider to resolve this as quickly as possible.
Update
The issue has been resolved.
If you're still experiencing delays, please try to re-attempt the transaction either from the app or by sending a new e-Transfer / an e-Transfer reminder.
If you're still experiencing delays, please try to re-attempt the transaction either from the app or by sending a new e-Transfer / an e-Transfer reminder.
Monitoring
A fix has been implemented and we are monitoring the results.
Identified
The issue has been identified and a fix is being implemented.
Update
We are continuing to investigate this issue.
Investigating
We are currently investigating this issue.
This incident affected: Funding (Interac e-Transfer funding) and Cashouts (Interac e-Transfer cashouts, Bitcoin cashouts, Ethereum cashouts).