3rd party e-Transfer cash-out delayed
Incident
Report for Shakepay
Resolved
This incident has been resolved.
Monitoring
A fix has been implemented and we are monitoring the results.
Identified
The issue has been identified and a fix is being implemented.
Investigating
An issue with a banking partner is currently preventing us from processing any e-Transfer withdrawals destined to third party recipients.
In the meantime, in order to avoid any additional delays, please make sure to send your e-Transfers to your main email address.
Thank you for your understanding
In the meantime, in order to avoid any additional delays, please make sure to send your e-Transfers to your main email address.
Thank you for your understanding
This incident affected: Cashouts (Interac e-Transfer cashouts).