ETH Cashouts Delayed

Incident Report for Shakepay

Resolved

This incident has been resolved.

Posted Apr 16, 2024 - 00:31 EDT

Monitoring

A fix has been implemented, the service has been restored and we're currently processing the backlog of pending transactions

Posted Apr 15, 2024 - 22:30 EDT

Identified

The issue has been identified and a fix is being implemented.

Posted Apr 15, 2024 - 21:50 EDT

Update

We are continuing to investigate this issue.

Posted Apr 15, 2024 - 21:48 EDT

Investigating

We are currently investigating this issue.

Posted Apr 15, 2024 - 21:44 EDT

This incident affected: Cashouts (Ethereum cashouts) and Funding (Ethereum funding).

Shakepay