Interac E-Transfers currently unavailable

Incident Report for Shakepay

Resolved

This incident has been resolved.

Posted Feb 25, 2024 - 12:28 EST

Update

We are continuing to process the remaining of the e-Transfer withdrawals

Posted Feb 25, 2024 - 12:08 EST

Update

The maintenance has been completed and the backlog of e-Transfers is being processed.

Posted Feb 25, 2024 - 11:55 EST

Update

We’ve been informed of additional delays regarding our banking partner ongoing maintenance.

E-Transfers will be processed as soon as it’s been completed and their services are back online.

Thank you for your understanding

Posted Feb 25, 2024 - 11:05 EST

Update

Our banking partner is now reporting that the maintenance will be undergoing until 11am EST

Posted Feb 25, 2024 - 09:57 EST

Monitoring

A maintenance from our banking partner is currently preventing us from processing e-Transfer deposits and withdrawals. This maintenance is expected to last until 10am EST.

Once completed, every pending transaction will be processed immediately.

Thank you for your patience.

Posted Feb 25, 2024 - 09:00 EST

This incident affected: Funding (Interac e-Transfer funding) and Cashouts (Interac e-Transfer cashouts).

Shakepay

Status