Issue with Support Chat on Android Devices
Incident
Report for Shakepay
Resolved
This incident has been resolved.
Update
The Shakepay App version 3.17.0 is now available on all devices. Please make sure to update in order to guarantee access to our customer support services.
Update
The release of the most recent Android version (3.17.0) is taking longer than expected.
In the meantime, please log in via our website to reach our customer support team if you encounter any issue via the mobile application.
Thank you for your patience
In the meantime, please log in via our website to reach our customer support team if you encounter any issue via the mobile application.
Thank you for your patience
Monitoring
A fix has been implemented - Please make sure to update to the latest version of the Shakepay App (3.17.0)
Identified
We're currently experiencing an issue that prevents some Android users from accessing the support chat via our mobile app. Our team is actively working on an app update to resolve this.
In the meantime, please log in via our website to reach our customer support team.
Thank you for your understanding and patience.
In the meantime, please log in via our website to reach our customer support team.
Thank you for your understanding and patience.
This incident affected: General (Mobile apps).