3rd party e-Transfer cash-out delayed

Incident Report for Shakepay

Resolved

This incident has been resolved.

Posted Apr 02, 2025 - 00:27 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Apr 02, 2025 - 00:20 EDT

Update

Pending e-Transfers are currently being processed and will be completed at the earliest opportunity.

The estimated resolution time is 12:00 AM EDT.

Posted Apr 01, 2025 - 20:41 EDT

Identified

An issue with a banking partner is currently preventing us from processing any e-Transfer withdrawals destined to third party recipients.

In the meantime, in order to avoid any additional delays, please make sure to send your e-Transfers to your main email address.

Thank you for your understanding

Posted Apr 01, 2025 - 17:37 EDT

Investigating

We are currently investigating this issue.

Posted Apr 01, 2025 - 17:23 EDT

This incident affected: Cashouts (Interac e-Transfer cashouts).