E-transfers cashout delayed
Incident
Report for Shakepay
Resolved
This incident has been resolved.
Monitoring
A fix has been implemented - We're currently reprocessing the backlog of e-Transfers.
Update
Our service provider is still working on implementing a fix - Thank you for your patience
Update
Sending e-Transfers to third-party contact is still temporarily unavailable. Thank you for your patience while our service provider is working on a fix.
Identified
The issue has been identified and a fix is being implemented - Only transfers to third-party recipients are currently affected.
Update
We are continuing to investigate this issue.
Investigating
Shakepay is experiencing degraded Interac e-Transfer performance, which may result in delays for some users. Our team is actively investigating and working toward a resolution.
This incident affected: Cashouts (Interac e-Transfer cashouts).