E-Transfer Cashouts Delayed

Incident Report for Shakepay

Resolved

This incident has been resolved.

Posted Dec 11, 2024 - 20:54 EST

Monitoring

A fix has been implemented and we're processing the backlog of e-Transfers.

Thank you for your patience.

Posted Dec 11, 2024 - 20:22 EST

Update

We are continuing to work on a fix for this issue.

Posted Dec 11, 2024 - 16:01 EST

Identified

An issue with third-party service providers has been identified.

Thank you for your patience while we address the situation.

Posted Dec 11, 2024 - 13:47 EST

Investigating

We are currently investigating this issue.

Posted Dec 11, 2024 - 13:27 EST

This incident affected: Cashouts (Interac e-Transfer cashouts).

Shakepay