Crypto Buy/Sell, Card, e-Transfer funding/withdrawal, Notifications, Emails
Incident
Report for Shakepay
Resolved
This incident has been resolved.
Monitoring
A fix has been implemented and we are monitoring the results.
Update
We have identified a query causing a large negative impact on platform responsiveness
Identified
The issue has been identified and a fix is being implemented.
Update
We are continuing to investigate this issue.
Investigating
We are currently investigating this issue.
This incident affected: Funding (Interac e-Transfer funding, Bitcoin funding, Ethereum funding, Lightning Funding, Wire transfer funding), Cashouts (Interac e-Transfer cashouts, Bitcoin cashouts, Ethereum cashouts, Lightning Cashouts, Wire transfer cashouts, Bill Payment), Buy and sell, and General (Mobile apps, Authentication).