Shakepay

Status

API performance degraded

Incident Report for Shakepay

Resolved

This incident has been resolved.
Posted Nov 10, 2026 - 10:42 EST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Nov 10, 2026 - 10:22 EST

Update

We are continuing to work on a fix for this issue.
Posted Nov 10, 2026 - 10:12 EST

Update

We are continuing to work on a fix for this issue.
Posted Nov 10, 2026 - 09:58 EST

Identified

The issue has been identified and a fix is being implemented.
Posted Nov 10, 2026 - 09:56 EST

Investigating

We are currently investigating this issue.
Posted Nov 10, 2026 - 09:41 EST
This incident affected: Funding (Interac e-Transfer funding, Bitcoin funding, Ethereum funding, Lightning Funding, Wire transfer funding), Cashouts (Interac e-Transfer cashouts, Bitcoin cashouts, Ethereum cashouts, Lightning Cashouts, Wire transfer cashouts, Bill Payment), General (Website, Mobile apps), and Buy and sell.