Known Issue: App Notifications are not triggering

Incident Report for Shakepay

Resolved

This incident has been resolved.

Posted Aug 06, 2024 - 09:05 EDT

Monitoring

A fix has been implemented and we’re monitoring the results.

Make sure to update to app version 3.9.0 in order to receive push notifications going forward.

Posted Aug 04, 2024 - 08:19 EDT

Update

A fix requiring a mobile app update is being deployed - Thank you for your patience while we publish a new version of the Shakepay app.

Posted Aug 02, 2024 - 17:03 EDT

Identified

The issue has been identified and a fix is being implemented.

Posted Aug 02, 2024 - 09:48 EDT

Investigating

We are currently investigating this issue.

Posted Aug 01, 2024 - 19:43 EDT

This incident affected: General (Mobile apps).