[Shakepay Card] Transactions currently unavailable
Incident
Report for Shakepay
Resolved
This incident has been resolved.
Monitoring
A fix has been implemented and we're monitoring the results.
Identified
The root cause was traced to a third-party service, and remediation is currently in progress.
Investigating
We're aware of an ongoing issue affecting card services.
Some customers may see card transactions incorrectly declined and may also be temporarily unable to view their card details in the app.
We are actively assessing the scope of the issue, determining the root cause, and working toward resolution.
Your funds are safe, and no action is needed on your end at this time. We recommend trying again a bit later once services are restored.
We're sorry for the inconvenience and appreciate your patience.
Some customers may see card transactions incorrectly declined and may also be temporarily unable to view their card details in the app.
We are actively assessing the scope of the issue, determining the root cause, and working toward resolution.
Your funds are safe, and no action is needed on your end at this time. We recommend trying again a bit later once services are restored.
We're sorry for the inconvenience and appreciate your patience.